Complaints Procedure

We aim to resolve any complaint you have about the service we have given you as quickly as possible. Please ask for a copy of our Complaints Procedure if you do not already have a copy.

If you are not satisfied with the outcome of our Complaints Procedure, then you have the right to complain to the Legal Ombudsman. You must make such a complaint to the Legal Ombudsman within six years from the date of the act or omission arising, and three years from the date that you should reasonably know that there are grounds for complaint.

You may also refer your complaint to the Legal Ombudsman if we have not resolved your complaint within 8 weeks of the complaint being made. You can contact the Legal Ombudsman at legalombudsman.org.uk, tel: 0300 555 0333, or by post to PO Box 6806, Wolverhampton, WV1 9WJ.

Your complaint can be referred to the Ombudsman at any time up to 6 months after receipt of our written response to your complaint. If you make a valid claim against us for a loss arising out of work for which we are legally responsible, and we are unable to meet the liability in full, you may be entitled to claim from the compensation fund administered by the Council for Licensed Conveyancers (further details at conveyancer.org.uk)

Alternative complaints bodies exist such as ProMediate (promediate.co.uk) tel: 0203 621 3908, should both you and our firm agree.