If you have a complaint regarding any aspect of our services please initially ask to speak to Miss Barnes or Mrs Horrocks. We would hope to immediately satisfy any justifiable complaint you may have against ourselves. If this does not provide satisfaction you can complain to the Council for Licensed Conveyancers of WeWork, 131 Finsbury Pavement, London EC2A 1NT who are the regulator of Peter Robinson & Co (Property Lawyers) Limited and deal with the conduct related complaints only. Alternatively, if your complaint is a service related complaint this can be escalated to The Legal Ombudsman of P.O. Box 6806 Wolverhampton WV1 9WJ or email: [email protected] or telephone 0300 555 0333. You have six years to make a complaint from the date of the problem occurring or three years after discovering the problem.
If you make a valid claim against us for loss arising out of work for which we are legally responsible and we are unable to meet our liability in full you may be entitled to claim from the Compensation Fund administered by the Council for Licensed Conveyancers from whom details can be obtained.